Volume 2,Issue 5
陪伴感设计：基于用户需求建模的桌面机器人情绪交互策略研究
本文试图回答人机交互环境中用户对于“情绪理解者”和“日常陪伴者”的需求，给出适合于非拟人桌面机器人多维陪伴感交互策略。以“Poki”桌面型情感机器人作为研究对象，用用户需求调研、行为旅程图分析和表达性设计的方法，得到情绪交互策略的系统化方案，在原型构想阶段进行场景验证。研究结果表明，该策略模型对于用户与桌面型机器人的交互过程而言，能够提高用户的感觉性以及陪伴感。提出交互策略模型给桌面情感机器人设计以及用户体验改善赋予了理论及实践参照。
[1]Hu Y, Huang P, Sivapurapu M, et al. ELEGNT: Expressive and Functional Movement Design for Non-anthropomorphic Robot[J]. arXiv preprint arXiv:2501.12493, 2025.
[2]Maslow A H. A theory of human motivation[J]. Psychological review, 1943, 50(4): 370.
[3]Hassenzahl M. Experience design: Technology for all the right reasons[M]. Morgan & Claypool Publishers, 2010.
[4]Albertson L A. Review essay: trying to eat an elephant the social psychology of telecommunications, by John Short, Ederyn Williams, and Bruce Christie. London: John
Wiley, 1976[J]. Communication Research, 1980, 7(3): 387-400.
[5]Biocca F, Harms C, Burgoon J K. Toward a more robust theory and measure of social presence: Review and suggested criteria[J]. Presence: Teleoperators & virtual environments,
2003, 12(5): 456-480.
[6]Nowak K L, Biocca F. The effect of the agency and anthropomorphism on users’ sense of telepresence, copresence, and social presence in virtual environments[J]. Presence:
Teleoperators & Virtual Environments, 2003, 12(5): 481-494.
[7]Oh C S, Bailenson J N, Welch G F. A systematic review of social presence: Definition, antecedents, and implications[J]. Frontiers in Robotics and AI, 2018, 5: 114.
[8]Lee K M, Park N, Song H. Can a robot be perceived as a developing creature? Effects of a robot’s long ‐term cognitive developments on its social presence and people’s
social responses toward it[J]. Human communication research, 2005, 31(4): 538-563.
[9]Russell J A. A circumplex model of affect[J]. Journal of personality and social psychology, 1980, 39(6): 1161.
[10]Fredrickson B L. The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions[J]. American psychologist, 2001, 56(3): 218.
[11]Breazeal C. Emotion and sociable humanoid robots[J]. International journal of human-computer studies, 2003, 59(1-2): 119-155.
[12] 谢启思, 陆定邦. 基于用户旅程图的机器人社会情感动作表达方法研究[J]. 包装工程艺术版, 2023, 44(24): 84-90.
[13] 王子扬. 基于情感的聊天机器人互动设计研究[J]. Design, 2024, 9: 314.
[14] 潘长学, 潘昭阳, 赵达源. 用户需求驱动下的养老服务机器人设计研究[J].包装工程,2024,45(22):41-55.DOI:10.19554/j.cnki.1001-3563.2024.22.005.
[15]De Meijer M. The contribution of general features of body movement to the attribution of emotions[J]. Journal of Nonverbal behavior, 1989, 13: 247-268.